Led the team through Cendant acquisition and two major re-organisations. Ultimate responsibility for account retention customer base representing over $40 million revenue.
Led strategic sales and service teams for Key Customers representing over $15 million revenue.
Exceeded Target Renewal Contracts and EBIT Goals in first six months of 2003, representing $11.25M in revenue.
Implemented Consultative Selling concept and customer analysis tool to Account Development team, directly leading to expedited contract renewals of key customers.
Cendant Corporate Team
Responsible for 100% retention and customer satisfaction of Cendant’s Global Corporate Customers. Represents 18 million segments to Galileo and over $55 million revenue generation to Cendant. This was a newly formed group, within Travel Distribution Services (TDS), in November 2004.
Leadership ofa new strategic direction for new team
Pivotal role within TDS, bridging Galileo and Cendant Corporate Travel Solutions
Results and Revenue Focused in Secured 6.3 million annual segments. This represented in excess of $22.4 million revenue to Galileo per year and contributed over $2.4 million for CCTS.
100% of all customers ‘reference-able’ with 100% Customer Retention in 2005.
Customer Centric Selling
Championed a new and improved contract process with legal, finance and contract group